Front Desk Clerk

Company: Olentangy Motor Inn / Crimson Cup Coffee & Tea
Location: Columbus
Posted on: May 1, 2025

Job Description:

Front Desk Clerk/Barista Position AvailableLocation: Olentangy Motor Inn & Crimson Cup Coffee & TeaPosition: Full-Time Front Desk Clerk/BaristaCompensation: $15/hour plus tipsBenefits Package

• Benefits begin 30 days after start date
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Critical and Accident Insurance
• Paid Time Off (PTO)
• Hotel DiscountsJob SummaryWe are seeking a motivated and friendly individual to join our team as a Front Desk Clerk/Barista. This role involves providing exceptional service to our guests by greeting them, performing guest transactions, and answering phone calls, all while managing the front desk operations. The successful candidate will support the Front Office Supervisor and help ensure that we exceed our guests' satisfaction.Specific Duties
  • Assist in maximizing revenue goals through strategic selling based on occupancy and competition
  • Efficiently coordinate daily arrivals and departures, including special requests
  • Adhere to hotel's cash handling procedures
  • Maintain a neat and organized front office environment
  • Communicate daily activities to appropriate departments
  • Seek guest feedback and resolve problems with management assistance to exceed guest expectations
  • Respond to and report emergency and security issues to management
  • Report health, safety, or hazard concerns to the supervisor
  • Ensure health and safety standards are upheld
  • Manage front desk operations, including shift reports and cash drops
  • Attend meetings and training as required
  • Handle proper key control
  • Comply with hotel and brand standards
  • Collaborate with the sales team to maximize revenue opportunities
  • Familiarize with the PMS system
  • Be flexible with shift work and cover for absent associates
  • Continue working until the next shift arrives
  • Send a daily end-of-shift activity report to the Supervisor and General Manager
  • Embrace the Mission, Values, and Vision of Indus Hotels
  • Maintain personal cleanliness and professionalismEducation/Experience
    • Customer service experience and/or hotel front desk experience preferredLanguage Skills
      • Excellent interpersonal, communication, and customer service skills
      • Proficient in English for understanding business documents and effective interactionCustomer SatisfactionOur guests are the heart of our business. Maintaining a positive and professional demeanor is essential for providing a great guest experience. All associates are ambassadors of guest relations and should treat guests and coworkers with respect and courtesy at all times.Work HabitsAssociates should strive to meet and exceed hotel standards in work procedures, dress, grooming, punctuality, and attendance. Adaptability to changes in work procedures and a willingness to learn new skills are important, as is the ability to solve routine problems on the job.We look forward to your application and hope to welcome you to our team soon.
        
        
        Compensation details: 15-15 Yearly Salary
        
        
        
        PI2e2fd29be4de-37248-37514384

Keywords: Olentangy Motor Inn / Crimson Cup Coffee & Tea, Elyria , Front Desk Clerk, Other , Columbus, Ohio