Associate Account Manager (Water Management)
Company: Phigenics
Location: Detroit
Posted on: April 1, 2026
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Job Description:
Position Title: Associate Account Manager (AAM) Reporting To:
Director of Account Managers Location: This is a hybrid position
requiring travel in the Detroit MI, metro area and working remotely
from home. Position Summary: As an integral part of the
Go-to-Market Team, the Associate Account Manager (AAM) is charged
with owning/maintaining/growing existing business and delivering
the scope of work for existing clients. The role includes ensuring
high customer retention and satisfaction for existing customers. As
directed by the Director of Account Managers, in support of
Enterprise Sales opportunities, the AAM will also support
enterprise sales. This includes both the retention and satisfaction
of existing enterprise accounts as well as new opportunities with
prospective enterprises. In delivering the scope of work, the AAM
will assist with leading the development, facilitation, and
reassessments of water management programs on assigned accounts
within the region. They will either direct or support the
deployment of a Water Management Specialist (WMS/WME), with
corporate oversight on profitability. Key Responsibilities: Client
Support: Effective/efficient service and retention of existing
client relationships within the assigned Region and/or Territory.
This may include, but is not limited to : Delivering on the scope
of work sold Leading water management teams on development,
facilitation, and reassessments. Obtaining contract renewals and
purchase orders. Conducting annual business reviews. Increasing
Revenue on Existing Client Accounts: Expansion-selling &
cross-selling Margin Maintenance: Working closely with the Director
of Account Managers to obtain price increases as warranted to
maintain or exceed company margin expectations. New Business
Support: Work with the Director of Account Managers and ES execs to
develop an expansion of new business and maintain existing
business. Product knowledge: Work closely with the Director of
Account Managers and other support functions (Operations and
Marketing) to remain “current” on Phigenics products, processes,
and approaches. Leverage product, process, and approach insights in
client interactions and new business support. Data Analysis and
Reporting: Utilize PowerBI, phiAnalytics, and other programs to
help decision-making by the Director of Account Managers and ES.
Track client-facing performance metrics and identify opportunities
for growth. Water Management Program Deliverables: Develop WMP
documentation with regional and corporate sales team members to
include program development, assessment, and facilitation in
alignment with current regulatory drivers. Supports documentation
of site information, WMPs, meeting documentation to capture team
decisions, and internal meetings to generate comprehensive project
records. Supports facilitation of Water Management Team meetings
with responsibilities that promote team member engagement Conducts
water system surveys for Water Management Program developments of
varying size and use Manages project timelines to ensure on-time
delivery of WMP deliverables Utilizes internal quality processes to
confirm that WMP documentation is defensible Collects, assimilates,
and analyzes data to generate WMPs Required Qualifications: A
minimum of a bachelor’s degree is required. A STEM degree is
preferred but not required Direct experience with our Sales
processes, demonstrating an understanding of our processes,
products, and markets. Strong interpersonal skills and “EQ” to work
with Regional and ES sales teams and client counterparts. Solid
understanding of our service delivery processes (PASL,
PhiAnalytics, Operations, etc.) Keen awareness and understanding of
the client life cycle (i.e. when is the best time to introduce new
products and services). Commitment to continuous learning and
improvement via structured training directed by the Senior Director
of Account Management. Opportunities for Development: This role
offers the opportunity to significantly impact our sales operations
and contribute to our organization's success. The AM will gain
enhanced experience in strategic account planning, account
administration, cross-functional collaboration, Water Management
Program deliverables, and execution, preparing them for further
career advancement within Phigenics. Key Deliverables : Work in
concert with the Senior Director of Account Management to ensure
all Phigenics water management programs are defensible. Free
Business Development Managers (BDM) from account administration,
allowing their focus on new business development via conversion
sales. Position Director of Account Managers, ES, and BDM to drive
accelerated, profitable top-line sales growth in their respective
regions/markets. Ensure client satisfaction and retention by
delivering the scope of work to the extent that they become
“delighted clients” of Phigenics. Upsell opportunities within
existing accounts such as phiConstruction, Automated verification
through Equipment sales/service, Water Management for Sterile
Processing, and Validation (PASL) testing. Please note this job
description is not designed to cover or contain a comprehensive
listing of activities, duties, or responsibilities that are
required of the employee for this job. Duties, responsibilities,
and activities may change at any time with or without notice.
Phigenics LLC is an Equal Opportunity Employer that does not
discriminate based on actual or perceived race, creed, color,
religion, alien status, age or national origin, ancestry,
citizenship status, age, disability or handicap, sex, marital
status, veteran status, sexual orientation, arrest record, or any
other characteristic protected by applicable federal, state, or
local laws. In compliance with federal law, all persons hired will
be required to verify identity and eligibility to work in the
United States and to complete the required employment eligibility
verification form upon hire.
Keywords: Phigenics, Elyria , Associate Account Manager (Water Management), Sales , Detroit, Ohio
