Associate Account Manager-Inside Sales & Retention
Company: Republic Services
Location: Elyria
Posted on: January 9, 2021
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Job Description:
POSITION SUMMARY: The Associate Account Manager is responsible
for proactively maintaining and retaining relationships with
existing customers for permanent commercial and industrial waste
services in an assigned territory. The Associate Account Manager is
responsible for making outbound calls and receiving inbound calls
to retain business with Republic Services' smaller, less complex
commercial and industrial customers; and increasing the level of
penetration in his or her existing customer base by selling the
full suite of Republic Services products.PRINCIPAL
RESPONSIBILITIES:* Effectively maintains and retains existing
customers by proactively reaching out to existing customers on a
daily basis* Develops and maintains a thorough knowledge of the
Company's available services, lines of business, pricing
structures, and offers additional services as appropriate to
assigned existing customers.* Performs contractual re-signs on
existing customers to extend customer relationship and increase
customer profitability where appropriate.* Responds to all
cancellation requests in alignment with the established escalation
policy.* Proactively communicates with or responds to customers in
support of company pricing initiatives.* Utilizes Salesforce on a
daily basis, schedules and documents all activities such as calls,
meetings and proposals.* Responsible for capturing customer emails,
minimizing rate restrictions and customer credits.* Increases
customer penetration by selling full suite of Republic Services
products.* Regularly meets with Sales Manager to review weekly
customer retention and relationship activities, progress versus
goals and status of key customer relationships.* Performs other
job-related duties as assigned.PREFERRED QUALIFICATIONS:*
Bachelor's Degree in Business, Marketing, Sales or related field.*
Waste or transportation industry experience.MINIMUM
QUALIFICATIONS:* High school diploma or G.E.D. (Required)* Minimum
of 1 year of customer service experience. (Required)* Valid
driver's license. (Required)Republic Services is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, sexual orientation, gender identity or
expression, national origin, age, disability, protected veteran
status, genetic information, or any other characteristic protected
by applicable law.The statements used herein are intended to
describe the general nature and level of the work being performed
by an employee in this position, and are not intended to be
construed as an exhaustive list of responsibilities, duties and
skills required by an incumbent so classified. Furthermore, they do
not establish a contract for employment and are subject to change
at the discretion of the Company.
Keywords: Republic Services, Elyria , Associate Account Manager-Inside Sales & Retention, Sales , Elyria, Ohio
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