Lead Retail Associate

Company: The Cannabist Company
Location: Norwalk
Posted on: January 1, 2026

Job Description:

Position Overview Under general supervision, the Lead Retail Associate provides guidance and education to each patient with medical marijuana needs. Associates assist every patient to ensure the patient is receiving the correct medication that will best benefit the patient's specific illness and medical condition. The Senior Retail Associate may hold a state designation as the manager on duty, key holder or agent in charge. Major Areas of Responsibility include: Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in the system for future reference Confirms patient purchase limits prior to admission into the consultation area and informs the appropriate pharmacist of such limits Provide Exceptional Customer Care by promoting and maintaining positive customer relations Respond to calls or emails from customers requesting product, training, and general information Management of patient records through the use of Biotrack Maintenance and update of databases as needed Fulfillment of customer orders Responsible for the sales and promotion of all Columbia Care products Build and maintain a high level of integrity and trust for specific products Minimum Qualifications (Skills, Knowledge & Abilities): Must be at least 21 years of age Associates or bachelor's degree preferred 4 years of direct customer service experience required Retail experience preferred Experience as a key holder/lead preferred Experience with Point-of-Sales systems Understanding of and experience with Windows Operating System, Microsoft Outlook Full Time (Weekends required) Travel %: 0 FLSA status: Non-exempt Additional Abilities Required: While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 50 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate. Note: Nothing in this job description restricts the company's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position. About The Cannabist Company (d.b.a The Green Solution & Medicine Man): The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 14 U.S. jurisdictions. The Company operates 89 facilities including 70 dispensaries and 19 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including dreamt, Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit www.cannabistcompany.com . Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine's America's Top Cannabis Industry Employers list. The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more! ENG1P

Keywords: The Cannabist Company, Elyria , Lead Retail Associate, Retail - All , Norwalk, Ohio