Business Analyst Sr., Business Information Mgt. - BIM
Company: PNC
Location: Cleveland
Posted on: April 19, 2024
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Job Description:
Position Overview
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all of our employees
feel respected, valued and have an opportunity to contribute to the
company's success.
As a Business Analyst Sr. within PNC's International Trade Service
Group, your location will be primarily based in Cleveland, Ohio or
Pittsburgh, Pennsylvania at a PNC location. Responsibilities may
require time in the office. Some responsibilities may be performed
remotely, at the manager's discretion.
In this role, you will be a Business Analyst, working with MIS
developers, business systems analysts, product and operations. Your
primary responsibilities will be project work and production
support. Project responsibilities include: analysis, participation
on design, impact analysis, testing, training and implementation.
Production support responsibilities will be identification and
resolution of issues impacting customers, operations and product.
The application supported will be MCA/Flexcube which is a DDA
posting application for international customers.
Qualifications:
--- Ability to analyze information to determine actions, impacts
and outcomes
--- Degree in a related field and or equivalent exp working within
software production.
--- 2 years of related experience testing and validation of
software systems.
--- Attention to detail and organized.
--- Solid written and verbal communication skills.
--- Project management skills.
Desired but not required:
--- Knowledge of MCA/Flexcube is a plus.
--- Experience with a DDA posting application is a plus.
--- Knowledge of Kanban and Jira are a plus.
Job Description
Directs in the research, discovery, collection and interpretation
of business requirements, and participates in the development and
review of processes and procedures, workflow analytics, and
reporting.
Provides consultation to clients on business designs, problem
solving and business analysis to support project management.
Develops and maintains of all applicable policy and procedure
documentation.
Independently obtains and identifies the business requirements
needed to carry out and improve applicable business processes.
Provides expertise and problem-solving for clients and technology
teams throughout the business analysis process.
Translates business needs, processes and/or procedures by
partnering with applicable experts and business stakeholders to
determine and articulate needs. May communicate with stakeholders
and technology teams on moderately complex business requirements,
provides gap analysis and facilitates future business process
modeling for clients.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that
align customer needs and satisfaction as primary considerations in
all business decisions and able to leverage that information in
creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks
associated with their business objectives and activities to ensure
they adhere to and support PNC's Enterprise Risk Management
Framework.
Competencies
Analytical Thinking - Knowledge of techniques and tools that
promote effective analysis and the ability to determine the root
cause of organizational problems and create alternative solutions
that resolve the problems in the best interest of the business.
Business Assessment - Knowledge of the activities, tasks, practices
and deliverables for assessing and documenting business
opportunities; ability to assess the benefits, risks, and success
factors of potential applications.
Consulting - Knowledge of techniques, roles, and responsibilities
in providing technical or business guidance to clients, both
internal and external; ability to apply this knowledge
appropriately to diverse situations.
Effectiveness Measurement - Ability to measure the quality and
quantity of work effort for the purpose of improvement.
Information Capture - Knowledge of the processes and the ability to
identify, capture and document relevant business information in an
auditable, organized, understandable and easily retrievable
manner.
Modeling: Data, Process, Events, Objects - Knowledge of and the
ability to use tools and techniques for analyzing and documenting
logical relationships among data, processes or events.
Problem Solving - Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Process Management - Knowledge of business process improvement
tools and techniques and ability to understand, monitor, update, or
enhance existing business or work processes.
Project Management - Ability to plan, organize, monitor, and
control projects, ensuring efficient utilization of technical and
administrative resources, to achieve project objectives.
Requirements Analysis - Knowledge of methods and techniques to
elicit, analyze and record required business functionality and
non-functionality requirements; ability to analyze these
requirements to ensure the success of a system or software
development project.
Software Product Business Knowledge - Knowledge of and experience
with the business aspects and operation of a software product;
knowledge of the install base, current uses, future plans, and
product vision.
Work Experience
Roles at this level typically require a university / college
degree, with 2+ years of relevant professional experience. In lieu
of a degree, a comparable combination of education, job specific
certification(s), and experience (including military service) may
be considered.
Education
Bachelors
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
If an accommodation is required to participate in the application
process, please contact us via email at
AccommodationRequest@pnc.com . Please include "accommodation
request" in the subject line title and be sure to include your
name, the job ID, and your preferred method of contact in the body
of the email. Emails not related to accommodation requests will not
receive responses. Applicants may also call 877-968-7762 and say
"Workday" for accommodation assistance. All information provided
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide
reasonable accommodations to employment applicants and qualified
individuals with a disability who need an accommodation to perform
the essential functions of their positions.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice
(https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf)
to gain understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC, Elyria , Business Analyst Sr., Business Information Mgt. - BIM, Professions , Cleveland, Ohio
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