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Onsite Help Desk Analyst

Company: MCPC
Location: Elyria
Posted on: November 12, 2021

Job Description:

Company Overview: MCPc is a global data protection company dedicated to helpingourclients minimize business disruption, ensure operational continuity and, ultimately,achieveSecurityCertaintySM.We achieve this through acomprehensive, holistic, and integrated suite of servicesstructured asAdvisory Services: Global Consulting & Alliance Partnerships, IT Asset Management,and Talent Solutions, andTechnical Solutions:Asset Procurement, Configuration ,Security Risk Management, andIT Asset Disposition.With headquarters in theCleveland, OHweve meticulously built a global network of partners that provide our services nationally and internationally in over 80 countries.SkyParkis our Secure Technology Logistics CenterLink59 is our main Security Operations Center (SOC) in Midtown.Our newest facility in Old Brooklyn is our Secure Technology Asset Disposition facilityAdditional sales, configuration, security operations and asset disposition operationslocated inGrand Rapids, MI and Erie, PAMCPc and our associates are dedicated to the communities in which we serve and actively participate on numerous nonprofit boards and tirelessly donate our time tomanycharitableorganizations.MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing clientbase.We believe in training and career development for all associates. As you may imagine, as a trusted global data protection and endpoint solutions company, weholdourselvesto the highest level of security.As such, all new employees must undergo our standard background check and drug screen test for pre-employment purposes Position Overview: Due to continued growth and the need to meet the demand of our customers we are seeking experienced computer professionals to perform Help Desk and Desktop Support levels II. Positions are available throughout Northeast Ohio. Responsibilities: Helpdesk/Desktop Support Technicians (Level II) will receive escalated PC and peripheral support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) within theHelpdesk environment in a timely and accurate fashion, and provide end-user assistance where required. This positionis about 85% helpdesk and 15% desk-sidesupport so phone experience in a Helpdesk environmentis a must. Qualifications: This is a Level II technical support position providing advanced PC support. Ideal candidates will have Certifications in CompTia A+, MCP, and/or Network +, preferred; with an Associate or Bachelor degree in the field of computer technology and/or 2-4 years equivalent work experience as a technician.All levels will be expected to have:A+ is required for this roleAttention to detailAD,Office 2010, Windows 7-10, and IE experiencePhone Support experienceProfessional demeanorStrong ability to identify and manage issuesAbility to follow strict protocols while maintaining an empathetic approach in assisting the end user.Must be a quick learner.Must have good soft skills.Must be reliable at documenting desk side call resolution, in detail.Strong communication skills both verbally and written form.Physical Requirements (Describe the position in terms of amount of time standing, sitting, and walking around, lifting and bending, which duties require the most effort and what business tools are utilized regularly):Working conditions are normal for an office environment. Work requires ability to interact with end user via phone and to respond to end users at their worksite.Must be able to lift 40 lbs.Must be able to walk up and down stairs.Must be able to stoop and bend under desk

Keywords: MCPC, Elyria , Onsite Help Desk Analyst, Professions , Elyria, Ohio

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