Customer Leads Representative

Company: Wallside Windows
Location: Taylor
Posted on: May 1, 2024

Job Description:

General Summary

Processes incoming customer leads (phone and internet) in a prompt, courteous and professional manner ensuring the highest service standards and data entry accuracy.

Primary Duties and Responsibilities

• Answer all incoming calls via a queue from customers requesting estimates.
• Research customer information for any restrictions such as historical districts, condo associations, etc.
• Gather and enter customer information and schedule in-home sales appointments in Salesforce.
• Contacting customer and/or sales professionals regarding appointment cancellations, reschedules, etc.
• Call volume will fluctuate and so this position may provide administrative support for other departments.
• Filing, faxing, copying and other administrative tasks.
• Other responsibilities and tasks as assigned by the Leads Supervisor. Qualifications and Skills
  • High school diploma.
  • Preferably at least one year experience interacting with customers (i.e. retail, restaurant, service) in some capacity.
  • Excellent communication and interpersonal skills to effectively and professionally communicate with customers, sales professionals and other team members.
  • Detail-oriented with the ability to multi-task and prioritize in a fast paced, high-volume environment with an emphasis on data entry accuracy and timeliness.
  • Exceptional follow-through and organizational abilities.
  • Ability to be able to work independently or as a team.
  • Strong computer proficiency. Physical Requirements
    • Position is largely a sedentary role with heavy phone and computer work.
      
      Normal office hours are :
      Monday - Thursday, 8:00 a.m. to 4:00 p.m.
      Friday, 8:00 a.m. to 2:00 p.m. and Saturday (rotating), 8:00 a.m. to 10:00 a.m.

Keywords: Wallside Windows, Elyria , Customer Leads Representative, Other , Taylor, Ohio