Customer Service Administrator- Aerospace
Company: Crane Co.
Location: Elyria
Posted on: January 27, 2023
|
|
Job Description:
Crane Aerospace & Electronics supplies critical systems and
components to the aerospace and defense markets. You'll find Crane
Aerospace & Electronics in some of the toughest environments: from
engines to landing gear; from satellites to medical implants and
from missiles to unmanned aerial systems (UAS). Job Summary: The
Customer Service Administrator is responsible for supporting sales
success by performing administrative activities for assigned
customers. This position is responsible for consulting with
business managers/Customer Account Managers/Regional Sales Managers
as required. This includes either pre-award or post-award
activities. Assuring appropriate communication between the company,
its customers and regulatory agencies. The Customer Service
Administrator II acts as a customer liaison regarding quotes,
purchases, order status, data entry, maintaining files, and
warranty returns as applicable. This position carries direct
responsibility for performing major assignments, partnering with a
diverse array of internal departments that affect business
operations to a significant degree. This position is eligible for
our Crane Flex Hybrid schedule which allows for the option of up to
2 days/week of work-from-home. Some conditions apply which will be
discussed during the interview process. Full policy to be provided
after hire. Essential Functions: * Review and negotiate customer
purchase orders for compliance to Crane policies and applicable
export and/or Government regulations. Administer and manage
purchase orders by flowing down essential requirements through the
business to ensure these requirements are met in a cost-effective
and timely manner. This includes managing internal coordination and
flowing down of purchase order specifications, quality
requirements, terms and conditions and applicable Government
Federal Acquisition Regulations * Interpret and enter purchase
order requirements into ERP system and provide order
acknowledgements to customers * Resolves complex customer issues
and maintains customer accounts of significant value to the company
* Prepare timely responses to customer requests for quotes (RFQ)
through internal coordination to convey pricing and delivery
information back to the customer * Support accounts receivables to
address past due payment issues for assigned customer base *
Process warranty returns and ensure timely processing to support
customer requirements * Establish and grow relationships with our
customer base by providing accurate and timely status of shipments
through a variety of means such as daily / weekly telecoms, WebEx
and face to face meetings. Coordinate with Customer Account
Managers/Regional Sales Managers to resolve customer-related
disputes. * Administer Customer web-based portals as required to
support the disposition of returned goods and associated
transactions such as debit / credit administration, corrective
action response and closure of open actions within portal. Conduct
data entry and reporting within portal applications. * Support
demand management and Regional Sales Managers/Customer Account
Managers to ensure accurate customer forecast is entered in ERP in
order to drive material requirements and sales planning as
applicable * Ensure applicable export compliance requirements are
adhered to * Validate customer scorecards and contest any findings
that are not in line with actual performance. This includes the
comparison of customer and internal delivery data in order to
ensure we are aligned with our customer's scorecard rating as
applicable. This includes working with internal operations to make
recommendations to ensure a high customer on-time delivery
performance * Schedule and plan new product introduction (NPI)
hardware shipments and milestone billings through the coordination
with cross-functional teams in order to drive successful timely
launch of new programs/products as applicable * Understand Crane
Business System tools such as key performance indicators,
transactional process improvement, problem solving, and standard
work in order to participate in continuous improvement efforts *
Able to provide excellent Customer Service through communication
and problem solving to include but not limited to: quick response
to Customer inquiries (calls and e-mails), using resources as
required to ensure customer satisfaction * Exhibit a high level of
understanding of applicable business processes in order to train
Customer Service administrators in elements of their essential
functions. Continually review processes in order to identify
deficiencies to support process improvement in order to elevate the
performance of the team. * Any other task assigned by supervisor or
management Non-Essential Functions: * Accurately manage internal
databases or CRM tools as applicable * Provide follow up and
support to the Regional Sales Managers/business managers/customer
account managers * Coordinating with other internal functional
teams in order to drive expedited/aircraft on ground (AOG) orders
as applicable Minimum Qualifications: * Experience: 4+ years of
applicable Customer Service work experience in the Aerospace
Industry or similar * Knowledge: Understands concepts, practices,
and procedures of business administration; Job requires creativity
and alternative thinking to develop new ideas for and answers to
work-related problems. Working knowledge of customer portals,
Export Administration Regulations, Incoterms, and ITAR Compliance;
Basic knowledge of FAR/DFAR, government procurement specifications,
regulations, and compliance requirements; A general understanding
of pricing principles, how to research invoices, payments, and
debits; general understanding and application of industry
principles, concepts, practices, and standards of the Customer
Service field; business acumen with the ability to clearly
recognize risk elements in business transactions *
Skills/Abilities: Ability to proficiently use an ERP system;
Ability to follow department processes and work flow; Ability to
work collaboratively with employees within department and across
functions; Demonstrated ability to troubleshoot customer issues;
Demonstrated ability to convey information and analysis clearly as
needed to customers; Demonstrated outstanding organizational
skills; Demonstrated ability to solve routine to moderately complex
problems; Intermediate to advanced Microsoft Office skills (Word
and Excel); Customer friendly and responsive with a view to
providing customer satisfaction including supporting face-to-face
meetings; Strong communication skills including phone and email *
Education/Certification: Bachelor's degree or equivalent experience
* Eligibility Requirement: This position may require access to
Controlled Data or Information. Where the position requires such
access only US persons will be considered. As a US Department of
Defense contractor, we are bound by International Traffic in Arms
Regulations (ITAR). Crane Aerospace & Electronics offers
competitive salaries and outstanding opportunities for career
growth and development. Some of our amazing benefits include 401k
match, education reimbursement, and 12 paid holidays per year. You
can see a list of our benefits at or visit our website at for more
information on our company and great opportunities In our efforts
to maintain a safe and drug-free workplace, Crane Aerospace &
Electronics requires that candidates complete a satisfactory
background check. FAA sensitive positions require employees to
participate in a random drug test pool. This description has been
designed to indicate the general nature and level of work being
performed by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities, and qualifications required of
employees assigned to this job. Crane Co. is an Equal Opportunity
Employer and does not discriminate on the basis of race, color,
creed, religion, sex, national origin, marital status, age, sexual
orientation, gender identity, disability, pregnancy, medical
condition, genetic information, protected veteran status or any
other characteristic protected under federal, state, or applicable
local law. #LI-CK1 #CAE
Keywords: Crane Co., Elyria , Customer Service Administrator- Aerospace, Other , Elyria, Ohio
Click
here to apply!
|