e-Commerce Specialist

Company: Goodwill Industries of Lorain County Ohio
Location: Elyria
Posted on: January 15, 2022

Job Description:

Goodwill of Lorain CountyPosition summary: The e-Commerce Specialist is responsible for the day-to-day operations of the eCommerce department of Retail Operations. e-Commerce creates internet based sales of donated goods such as books, household goods, antiques, collectibles, jewelry and other items desirable for Internet auctions. The position is responsible for receiving goods, posting, shipping, customer service and maintaining the designated e-Commerce storage and work areas.Essential functions:

• Responsible for identifying and evaluating items for sale on selected e-Commerce platforms.
• Maximize item value by properly researching, describing, and listing items for sale.
• Write detailed, accurate, concise descriptions of merchandise being listed for sale online.
• Take clear, detailed, and aesthetically pleasing photographs of merchandise being listed online.
• Quickly and accurately post items to the online sale site at a rate to be determined by the Director of Operations.
• Maintain accurate records of all items listed and sold on the online sales site.
• Manage listed and unlisted inventory of merchandise collected for e-Commerce sales.
• Store, retrieve, and catalogue incoming and outgoing items in an accurate manner.
• Print pick-up lists and pull orders; prepare pick-up receipts; carefully pack orders using Goodwill guidelines.
• Prepare shipping labels; request signature guarantee and insurance for items over $100; print required reports and file; accurately enter tracking numbers for shipments.
• Ensure that all orders are shipped in a timely manner.
• Maintain a clean, well-organized work space for storage and shipping of items, and for desktop areas used for completing clerical tasks.
• Interact with online customers in a clear and professional manner via email, phone, or the customer's preferred method of communication.
• Use the assigned computer resources to store and retrieve item photos and other department related files and documents.
• As requested by the Director, assist in the training and development of department co-workers.
• On a regular basis, visit stores that supply the items sold in e-Commerce to develop valuable relationships and valuable item identification training.
• Communicate effectively will all levels of Retail management to help insure an efficient and profitable e-Commerce operation.
• Prepare any unsold items for return to the Goodwill store where the item originated or as directed. .
• Promote positive teamwork among co-workers in other departments.
• Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times.
• Perform other related duties as assigned.Qualifications and required skills:
  • Excellent written, verbal and interpersonal communication skills.
  • Must maintain a professional appearance and demeanor.
  • Attention to detail and ability to maintain accurate records are essential.
  • Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching and climbing; ability to lift up to 50 lbs. consistently.
  • Knowledge of computer technology, including Internet e-sales sites, and computer programs (Word, Excel), social media and email.
  • Valid Driver's license with good driving record and proof of current auto insurance required annually.Education and experience:
    • High School diploma or GED.
    • 2 years' experience in e-commerce and online sales and marketing preferred.

Keywords: Goodwill Industries of Lorain County Ohio, Elyria , e-Commerce Specialist, Other , Elyria, Ohio