Franchise Support Specialist
Posted on: June 2, 2021
This job is responsible for general operations support for all
CPR and Computer Troubleshooters franchisees by region. They are
the first point of contact for all
operational matters and filter nonoperational matters to the
correct department. This job proactively works with other
departments to support project
implementation such as national accounts and brand compliance.
Primary Job Accountabilities/Responsibilities:
Supporting other departments in project implementation and
Responding or forwarding Zendesk tickets within allotted
Performing outbound calls to store owners.
Manage the coaching and development process for
franchisees to ensure they are provided with tools and resources to
support business growth.
Basic Qualifications Required - Experience, Skills, and
1+ years working the wireless industry.
1+ years working in corporate franchising.
General knowledge of franchising as a whole.
Understanding of CPR brand compliance.
Well versed on all software platforms used on a daily
Must be able to effectively communicate through email and phone
Ability to think outside of the box to resolve problems.
Ability to multitask and to prioritize constantly.
Preferred Experience, Skills, and Knowledge:
Work remotely temporarily due to covid-19
Keywords: Assurant, Elyria , Franchise Support Specialist, Other , Elyria, Ohio
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