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Giant Eagle: Curbside Express Lead

Company: Giant Eagle
Location: Elyria
Posted on: October 17, 2020

Job Description:

Position Summary :Curbside Express Leads are key players in in our stores--- success. They make sure our Curbside Express orders are fulfilled quickly, accurately and with a smile. They also provide unparalleled guest service and support the Asst. Guest Service Team Leader. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.About Us :Experience Required: 0 to 6 months Experience Desired: Customer Service Experience; 1-3 years in a service-oriented environment, and be comfortable with technology. Additionally, experience leading others is desired.Education Required: High school diploma or equivalentLifting Requirement: Up to 50 poundsAge Requirement: At least 18 years of ageJob ResponsibilitiesAdminister Team Members'; workload, conduct guesttransactions at curbside, communicate discrepancies and help bag and store orders.Provide customer service that exceeds requirements for both internal and external guests.Understand all guest service initiatives and measurement tools (i.E. voice of guest, mystery shoppers).Respond to guest calls regarding product inquiries, special orders and product requests.Schedule Team Members and delegate work assignments.Provide coaching and feedback to Team Members.Oversee and evaluate training provided to Team MembersAttend and conduct daily team huddles.Write department orders, monitor ordering and supervise stocking and receiving.Develop and implement merchandising plans using company guidelinesTake an active role in building the store's product assortment.Utilize all available tools to help reduce and eliminate shrink.Comply and perform self-assessments.Pass all internal and external audits.Understand and adhere to the collective bargaining agreement.Develop and maintain communication processes with other departments.Be willing and able to be back up other grocery lead positions.Must be able to work a flexible schedule, which could include nights, weekends and holidays.Maintain safety as the top priority for our Team Members, guests and products.Properly handle products and equipment in accordance with food safety and safety guidelines.Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.

Keywords: Giant Eagle, Elyria , Giant Eagle: Curbside Express Lead, Other , Elyria, Ohio

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