Senior Product Associate - Claims & Disputes Operations
Company: JPMorganChase
Location: Columbus
Posted on: April 3, 2026
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Job Description:
Description Unleash your expertise in product development and
optimization by leveraging user research, analyzing metrics, and
collaborating across one of the world’s most innovative financial
organizations. As a Senior Product Associate in Claims Dispute and
Fraud Operations, you contribute to the team by leveraging your
expertise in product development and optimization to make a
significant impact, supported by user research and customer
feedback to fuel the creation of innovative products and
continuously improve existing offerings. Collaborate closely with
cross-functional teams and play a crucial role in shaping the
future of our products and ongoing success. Consumer & Community
Banking (CCB) Operations Product organization provides critical
cross-line of business support across JPMC and serves as one of the
largest product portfolios in CCB, delivering value to millions of
customers and over 30,000 employees. As a product team member, your
problem-solving skills will place you on the cutting edge of
defining the vision, creating the strategy and building the roadmap
to solutions that impact millions. Along the way, you’ll develop a
deep, end-to-end understanding of the business and find an
inclusive culture that welcomes diverse ideas and supports your
individual growth and career mobility. Job responsibilities
Partners with the Product Manager to identify new product
opportunities that reflect the needs of our customers and the
market through user research and discovery Considers and plans for
upstream and downstream implications of new product features on the
overall product experience Supports the collection of user
research, journey mapping, and market analysis to inform the
strategic product roadmap and provide insight on potential product
features that provide value to customers Analyzes, tracks, and
evaluates product metrics including work to time, cost, and quality
targets across the product development life cycle Writes the
requirements, epics, and user stories to support product
development Work collaboratively with Engineering teams to ensure
roadmaps strike the right balance between business delivery,
technology enablement and operations work Help with overall product
life cycle through planning, execution, and future development by
continuously adapting, developing new products and methodologies,
managing risks. Required qualifications, capabilities, and skills 3
years of experience or equivalent expertise in product management
or a relevant domain area Proficient knowledge of the product
development life cycle Experience in product life cycle activities
including discovery and requirements definition Developing
knowledge of data analytics and data literacy Experience writing
technical stories in JIRA/confluence using industry standard
notations An understanding of software development methodologies
and practices (SDLC, Agile, Scrum, Alteryx, etc.
Keywords: JPMorganChase, Elyria , Senior Product Associate - Claims & Disputes Operations, IT / Software / Systems , Columbus, Ohio
