Senior Product Associate - Claims and Disputes Fraud Operations
Company: JPMorganChase
Location: Columbus
Posted on: April 3, 2026
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Job Description:
Description Unleash your expertise in product development and
optimization by leveraging user research, analyzing metrics, and
collaborating across one of the world’s most innovative financial
organizations. As a Senior Product Associate in Claims and
Disputes, you contribute to the team by leveraging your expertise
in product development and optimization to make a significant
impact, supported by user research and customer feedback to fuel
the creation of innovative products and continuously improve
existing offerings. Collaborate closely with cross-functional teams
and play a crucial role in shaping the future of our products and
ongoing success. Consumer & Community Banking (CCB) Operations
Product organization provides critical cross-line of business
support across JPMC and serves as one of the largest product
portfolios in CCB, delivering value to millions of customers and
over 30,000 employees. As a product team member, your
problem-solving skills will place you on the cutting edge of
defining the vision, creating the strategy and building the roadmap
to solutions that impact millions. Along the way, you’ll develop a
deep, end-to-end understanding of the business and find an
inclusive culture that welcomes diverse ideas and supports your
individual growth and career mobility. Job responsibilities
Partners with the Product Manager to identify new product
opportunities that reflect the needs of our customers and the
market through user research and discovery Considers and plans for
upstream and downstream implications of new product features on the
overall product experience Supports the collection of user
research, journey mapping, and market analysis to inform the
strategic product roadmap and provide insight on potential product
features that provide value to customers Analyzes, tracks, and
evaluates product metrics including work to time, cost, and quality
targets across the product development life cycle Writes the
requirements, epics, and user stories to support product
development Analyzes contact volumes and customer journey/friction
points across a variety of channels to drive product feature
prioritization Refines strategies and solutions to enhance
self-service utilization and reduce customer contact volume
Required qualifications, capabilities, and skills 2 years of
experience or equivalent expertise in product management or a
relevant domain area Proficient knowledge of the product
development life cycle activities including discovery and
requirements definition, and strong use of planning and strategy
tools such as Jira Align and Agile Excellent written, visual, and
verbal communication skills Rigorous, logical thinker with ability
to identify and articulate rationale, assumptions, and risks
Developing knowledge of data analytics and data literacy Direct
experience in check fraud prevention and management Proficient in
using collaboration platforms such as Confluence and SharePoint to
drive project documentation and team alignment Preferred
qualifications, capabilities, and skills Experienced in leveraging
SQL and SAS for efficient data extraction and analysis, enabling
actionable insights and informed business strategies
Keywords: JPMorganChase, Elyria , Senior Product Associate - Claims and Disputes Fraud Operations, IT / Software / Systems , Columbus, Ohio
