Customer Service Representative - Resort Operations (AMHERST)

Company: Cedar Point
Location: Amherst
Posted on: March 7, 2026

Job Description:

Overview: $16.00/hour Ages 18. Part-time, year-round. At Cedar Point, work is FUN! Working as a Front Desk Agent means you will provide exception al service to all guests staying at Sawmill Creek . You’ll also… Contribute to an amazing guest experience at Sawmill Creek. Greet every guest with a positive attitude and smile, assist guests with check-in and check-out, collect payments, sell tickets to Cedar Point and various other add-ons, answer questions in person and over the phone. Learn and utilize the hotel Property Management System. S ome of our amazing perks and benefits: Paid training and FREE uniforms! FREE Admission to Cedar Point and our other properties! FREE tickets and discounts to local attractions! FREE tickets for family and friends! 20% discounts on food and merchandise! Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Ability to maintain guest information, including credit card information, in a secure and confidential manner. Ability to check guests into and out of the hotel, sell tickets, and answer guest questions. Ability to solve guest related concerns in a positive and professional manner. Maintain open communication with other shifts and the Front Office Manager. Provide guest service according to Cedar Fair standards when serving the guest or working with subordinates. Maintain cleanliness and safety in assigned work area and perform all duties in compliance with Cedar Fair Safety Guidelines. Meet Cedar Fair's attendance requirements. Other duties may be assigned. Qualifications: Charismatic attitude Ability to learn and use the hotel Property Management System (Opera) Ability to work days, nights, weekends, and holidays to meet business needs Ability to stand for long periods of time Ability to pass a mandatory (or random) drug test, per Comany Policy, unless prohibited by state or provincial law Ability to pass a background check, if 18 years of age or older

Keywords: Cedar Point, Elyria , Customer Service Representative - Resort Operations (AMHERST), Hospitality & Tourism , Amherst, Ohio