Customer Service Associate I (Hybrid)
Company: Cass Information Systems
Location: Columbus
Posted on: May 3, 2025
Job Description:
The Customer Service Associate I is a business-to-business role
which is accountable for facilitating accurate resolution of
internal and external inquiries and issues pertaining to processing
for assigned clients. Also, responsible for timely response to
inquiries and issues, while maintaining a high level of customer
satisfaction.
** Schedule: Monday - Friday with a flexible start time between
7:30am - 9:00am
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Independently analyzes issues and processes, and clearly
communicates, both verbally and in writing, to routine questions,
processing issues, and requests according to company defined
procedures/standards.
- Researches and analyzes payment history and recognizes when to
contact vendors or customers to resolve exceptions and make payment
decisions in a timely manner for all clients.
- Acts as a positive representative of the company, both
internally and externally, making customers and their needs the
primary focus of one's actions by helping to develop customer
relationships.
- Keeps management informed of significant issues that may
require additional attention, or may threaten the account
relationship, on a timely basis.
- Suggests changes and/or enhancements to existing procedures to
improve service to clients and internal processes.
- Works independently and with other internal departments to
coordinate file maintenance and client validation file/database
updates.
- Seeks guidance from the appropriate resource on significant
non-routine issues.
- Documents and reports on errors made by all other Utility
departments.
- Works overtime as needed.
- Other duties as assigned.
- Training is onsite Monday-Friday from 8:30am-4:00pm for
approximately 90 days.
SKILLS/ABILITIES AND MINIMUM REQUIREMENTS:
- Good interpersonal skills that will maximize client
responsiveness and facilitate development of a solid working
relationship with both utility clients and other staff
members.
- Strong organizational skills with the ability to handle
multiple tasks simultaneously.
- Working knowledge of office equipment such as fax machine, copy
machine, and telephone. Proficient in Microsoft Office.
- Good problem-solving skills and attention to details.
- College-level course work in a general or business
administration area or equivalent experience.
- Minimum 6 months customer service experience in a general
business environment or equivalent experience.
Keywords: Cass Information Systems, Elyria , Customer Service Associate I (Hybrid), Hospitality & Tourism , Columbus, Ohio
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