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Account Manager

Company: Vitalant
Location: Elyria
Posted on: May 15, 2022

Job Description:

PRIMARY PURPOSE:
Under minimal supervision, this position is responsible for achieving individual monthly and annual collection goals within an assigned territory through effective leveraging and engagement of blood drive coordinators to maximize their donor recruitment efforts with an emphasis on the acquisition of first-time donors. The incumbent is responsible for maintaining and growing existing blood drive accounts and pursuing new accounts to support organizational growth.

DUTIES AND RESPONSIBILITIES:

Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.

Assures quality customer service to all customers.

Maintains good attendance and punctuality per the absence policy.

Within an assigned territory, initiates and establishes relationships and agreements intended to acquire and retain volunteer blood drive coordinators to promote blood donation and execute successful blood drives.

Coaches, directs, trains, and motivates volunteer blood drive coordinators to ensure successful blood drives with an emphasis on first-time donor acquisition and maximizing blood drive coordinator-made donor appointments achieved through one-to-one, direct-ask recruitment efforts.

Engages and motivates volunteer blood drive coordinators to establish a blood drive committee to support maximizing collections, recruiting first-time blood donors, increasing blood drive coordinator-made donation appointments, increasing blood drive frequency and achieving predetermined collection goals.

Uses judgment and skill in following established sales and volunteer donor recruitment processes (including but not limited to projection accuracy and operations at projection) and maintains and ensures accuracy and timeliness of blood drive account information.

Sells dates for blood drives in accordance with established enterprise guidelines designed to support the achievement of monthly and annual goals, projection accuracy and productivity standards.

Pursues and secures new blood drive sources within assigned territory. Identifies opportunities for national blood drive partners.

Develops a personal annual recruitment plan for meeting assigned collection goals. Working with blood drive committees develops individualized recruitment plans for blood drives and accounts.

Represents the organization through public speaking engagements, educational presentations, and community engagement opportunities. Supports media relationships in assigned territory.

Adheres to established policies and processes including standard utilization of software systems required of department personnel

Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

Knowledge/Education
Relevant Bachelor's degree or equivalent combination of formal education and experience required.

Licenses/Certifications
Valid in-state driver's license required.

Experience
One year of related experience required.

Skills/Abilities
Effective oral and written communication skills.
Sales/territory management skills.
Must be self-motivated and a self-starter with good organization skills.
Ability to work flexible hours including weekends and evenings.
Provide own vehicle for transportation.
Proficient personal computer skills.

Keywords: Vitalant, Elyria , Account Manager, Executive , Elyria, Ohio

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