HVAC Service Technician
Company: Geisel HVAC-Elyria - Service Experts
Location: Elyria
Posted on: October 25, 2024
Job Description:
Position Title: Service TechnicianReports To: Field Supervisor
or General Manager -Status: Full-time, Regular positionCategory:
TechnicianLocation Name: Geisel Heating, Air Conditioning and
PlumbingLocation Address: 633 Broad St, Elyria, OH 44035Why You
Should Join the Service Experts Team?Our team consists of the very
best; we believe in doing what is right for our customers and our
employees. We provide our employees with the training, support and
an opportunity for unlimited professional growth. -Join us and
become an EXPERT!Service Experts Company Perks and Benefits for
YOU
- Top Pay for Top Performers, including incentive and bonus
opportunities (depending on the position)
- Our Top Technicians earn over $70,000
- Generous PTO provided
- 20 paid days off within your first year of employment
(vacation, personal holidays, & national holidays)
- 25 paid days off after your 2nd year of employment
- No layoffs during "Slow Season" - due to our extensive customer
base, you will never have to worry about not being able to provide
for your family year-round
- Ready to get out of your work truck? We have ample advancement
and career-growth opportunities available across the U.S.
- Hold on to your more of your paycheck with Company-sponsored
Medical, Dental, and Vision Insurance programs
- Company-provided smart phone, tablet, uniform plan, and tool
replacement program
- We'll make you better at what you do with our internal Training
Academy
- Best-in-class 401(k) Retirement Savings Plan with attractive
company matching contributions
- Company-paid employee Life Insurance with options for YOU and
your Family!
- Short-term and Long-term disability insurance options that will
protect you and your family if you are unable to work
- Supplemental benefit programs such as: -Legal advice, pet
insurance, and health advocacy programs -Come join the BEST and the
BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, &
Plumbing!Position Summary: -Under minimal supervision, performs
diagnostic and service work on residential and/or light commercial
HVAC equipment and accessories. Communicates with customer to
answer questions, resolves problems, and ensures complete customer
satisfaction. Promotes products and services to customer.---Works
under the direction of the Field Supervisor or General Manager.Key
Responsibilities: - - - - - - - -
- Works under minimal supervision to perform residential and/or
light commercial service and maintenance calls--- -
- Analyzes, diagnoses, and resolves customer problems in a
courteous, professional, timely, and accurate manner--- -
- Diagnoses and performs services on heating, air conditioning,
ventilation, and refrigeration equipment as well as accessories in
an accurate and timely manner--- -
- Inspects equipment and performs diagnostics on equipment to
identify potential problems to prevent premature and unexpected
breakdowns or callbacks--- -
- Completes routine maintenance and equipment cleaning as needed
or required--- -
- Responsible for delivery and removal of parts and equipment
needed to complete service work--- -
- Using hand-held device records all required information on
customer call. Completes all forms and paperwork in a neat, timely,
complete, and accurate manner. Collects payment from customer.---
-
- Communicates with dispatch, while on duty, to ensure dispatcher
has an accurate status report of activities and availability---
-
- Responsible for delivery of excellent customer service and
sustaining high levels of customer satisfaction--- -
- Promotes products and services to the customer. Calls Sales and
Service Coordinator with specifics on replacement product sales
leads generated from customer service visit.--- -
- Ensures company property, vehicles, and tools are being used,
maintained, and properly accounted for--- -
- Represents the company professionally, honestly, and ethically
in all business matters and activities--- -
- Follows standard procedures and process, ensures that the
company vehicle is properly stocked, returns defective warranty
parts to the branch, and orders/replenishes vehicle stock as
needed--- -
- Performs similar/other duties as needed or assigned--- -
- Regular, reliable attendance -Health & Safety Roles and
Responsibilities: -
- Reports any unsafe acts, conditions and hazards to direct
supervisor/manager immediately---
- Reports--- any--- contravention--- of--- legislation--- or---
company--- policy,--- procedure--- or--- program--- to--- direct---
supervisor/manager immediately---
- Corrects substandard acts or conditions within area of
control---
- Uses--- and--- maintains--- appropriate--- personal---
protective--- equipment--- (PPE)--- as--- prescribed--- by---
company--- program(s) or procedure(s)---
- Never removes or renders ineffective safety guards, devices, or
clothing prescribed to be in place or worn---
- Complies with the general rules as prescribed by company
program(s) procedure(s)---
- Operates devises or equipment as prescribed by company
program(s) or procedure(s)---
- Participates in any safety initiatives, teams, or
committees---
- Reports all injuries or incidents as prescribed by company
program(s) or procedure(s) immediately---
- Provides--- input--- on--- developing--- safety initiatives and
plans to--- eliminate--- exposures--- that--- could--- cause---
accidents---
- Does not perform act that may endanger the safety or well-being
of others---
- Does not engage in any pranks, contests, or rough boisterous
behavior---
- Works in compliance with applicable legislative
requirement---Desired Skills and Qualifications:
- High school diploma or GED with additional training and 3 to 5
years' experience in HVAC with technical training certification
required--- -
- Must possess all valid licensing or certification as required
by federal, state, provincial, or local governmental laws or
regulations for the geographical work area--- -
- EPA and safety certifications required--- -
- Skilled at servicing heating, air conditioning, and ventilation
equipment as well as related accessories--- -
- Proficient mechanical aptitude and the ability to operate all
necessary tools and equipment--- -
- Proficient and able to operate all necessary tools and
equipment to perform various service projects--- -
- Proficient at reading wiring diagrams and troubleshooting
problems with electrical, refrigerant and duct systems on HVAC
equipment--- -
- Proficient and able to properly start up and balance airflow
and to properly align belts and pulleys on all systems with little
to no supervision--- -
- Proficient and able to install a basic duct fitting--- -
- Proficient at troubleshooting and repairing electronic air
cleaners, refrigeration systems, hot water systems, steam boiler
systems, humidifiers, and related equipment with little to no
supervision--- -
- Effective communication skills to communicate with customer and
resolve customer issues, complaints, or concerns--- -
- Effective and efficient time-management and organizational
skills--- -
- Valid driver's license with acceptable driving record--- -
- Available to work flexible hours and on-call shifts as
needed--- -
- Ability to stand and walk and to climb ladders and attic stairs
and to maneuver in attics, basements, and crawl spaces to access
HVAC units. Ability to continually climb, balance, stoop, kneel,
crouch, and/or crawl.--- -
- Ability to work in a variety of environmental conditions,
including but not limited to the following: hot, cold, outdoor,
indoor, dry, humid, slippery surfaces, heights, and congested
areas--- -
- Ability to safely climb 300lb load capacity rated ladders with
a 30lb tool belt--- -
- Natural or corrected vision to see and focus for close,
distance, peripheral vision with normal depth perception---
- Ability to lift up to 75 pounds and ability to lift and carry
items weighing up to 50 pounds
Keywords: Geisel HVAC-Elyria - Service Experts, Elyria , HVAC Service Technician, Engineering , Elyria, Ohio
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