Bilingual Customer Service Representative

Location: Stow
Posted on: June 23, 2025

Job Description:

Bilingual Customer Service Representative About the Company Manufacturer and distributor of professional tools, diagnostic equipment, and storage solutions Sells products directly through a network of franchised mobile distributors Focuses on delivering exceptional service to support distributor success Believes strong service builds trust and leads to shared growth and achievement Part of a larger corporate group since the late 1970s Your voice matters-ideas are encouraged and valued Flexible, supportive work culture Opportunity to grow and take on more responsibility over time Responsibilities for the Bilingual Customer Service Representative Role Communicate with customers via phone, email, and chat in both Spanish and English Assist with product/service questions, order issues, billing inquiries, and general support Handle and resolve customer complaints with empathy and professionalism Maintain accurate records of customer interactions and transactions Collaborate with internal departments to ensure customer needs are met Stay up-to-date on company products, services, and policies Preferred Qualifications for the Bilingual Customer Service Representative Role Fluent in Spanish and English (spoken and written) Previous customer service experience preferred Strong communication and problem-solving skills Proficient with basic computer applications and CRM systems Ability to multitask and manage time effectively High school diploma or equivalent (college degree a plus) The Bilingual Customer Service Representative role is fully onsite in Stow, OH with a salary range of $41,600 - $45,000 depending on experience. For immediate and confidential consideration reach out to me , Jackie Blythe, at jblythe@cfstaffing.com . ZRCFS

Keywords: , Elyria , Bilingual Customer Service Representative, Customer Service & Call Center , Stow, Ohio