Telephone Operator 2 - 500640
Company: University of Toledo
Location: Toledo
Posted on: April 1, 2026
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Job Description:
Title: Telephone Operator 2 Department Org: Registration -
108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC
Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 2 Start
Time: 3:00PM End Time: 11:30PM Posted Salary: Float: Yes Rotate:
Yes On Call: Yes Travel: Yes Weekend/Holiday: Yes Job Description:
Under general supervision by the Supervisor, provides assistance
and information to consumers, business associates, patients,
attending and resident physicians, non-UTMC physicians/offices,
hospital staff, and the general public in response to requests and
inquiries received by telephone. Directs customer to internal and
external resources. Provides assistance in resolving minor problems
and questions by providing information as necessary to assure
consistent customer satisfaction. Exhibits exemplary customer
service. Presents a professional demeanor at all times, includes
adherence to professional dress code. Serve as an ambassador of
University of Toledo in the community, demonstrating the
institution's values, services and mission. Minimum Qualifications:
High school diploma or GED required. Understanding of medical
terminology strongly preferred. Acceptable level of experience in
directly handling/diffusing emotion of aggravated callers and
assisting such in a professional, calm manner. Experience with MS
Office Applications and Star. One (1) courses or three (3) mos.
experience in operating a switchboard system or automated call
distribution system required. Intellidesk or other call center
software applications preferred. Willingness to comply fully with
all organizational and departmental policies and procedures.
Minimum typing speed of 32 WPM. Knowledge of commonly-used training
concepts, practices, and procedures required. Maintain a positive
and professional demeanor at all times. Flexibility to attend
seminars and other educational training forums at other locations.
Communication and other required skills:? Communicate effectively
both verbally and in writing. Excellent public relations skills.
Satisfactory participation in an acceptable, formal customer
service training program within six months of hire. Computer
keyboard & data entry experience. Ability to handle sensitive
inquiries and contacts. Ability to learn TDY/TDD phone line.
Ability to self-empower; to make decisions to assist callers with
healthcare and other needs as they relate to the University of
Toledo Medical Center. Ability to deal with stressful emergency
situations. Preferred Qualifications: Conditions of Employment: To
promote the highest levels of health and well-being, the University
of Toledo campuses are tobacco-free. Pre-employment health
screening requirements for the University of Toledo Health Science
Campus Medical Center will include drug and other required health
screenings for the position. Equal Employment Opportunity
Statement: The University of Toledo is an equal opportunity
employer. The University of Toledo does not discriminate in
employment, educational programs, or activities on the basis of
race, color, religion, sex, age, ancestry, national origin, sexual
orientation, gender identity and expression, military or veteran
status, disability, familial status, or political affiliation. The
University is dedicated to attracting and retaining the best and
brightest talent and fostering a culture of respect. The University
of Toledo provides reasonable accommodation to individuals with
disabilities. If you require accommodation to complete this
application, or for testing or interviewing, please contact HR
Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the
hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation
request. Computer access is available at most public libraries and
at the Office of Human Resources located in the Center for
Administrative Support on the UToledo Main Campus.
Keywords: University of Toledo, Elyria , Telephone Operator 2 - 500640, Administration, Clerical , Toledo, Ohio
