Support Staff Specialist / Urgent Care-K
Company: BHP of Central Ohio
Location: Mount Vernon
Posted on: February 19, 2026
|
|
|
Job Description:
Job Description Job Description ESSENTIAL DUTIES AND
RESPONSIBILITIES Employees are expected to perform essential duties
to performance standards. As needed, reasonable accommodations will
be made for otherwise qualified employees with disabilities that
are covered by the Americans with Disabilities Act (ADA), in so far
as the accommodation does not create an undue hardship on
Behavioral Healthcare Partners of Central Ohio, Inc. (BHP).
Performs front desk and administrative functions to support office
operations and clinical staff. Greets and serves clients, visitors
and other job contacts and provides responsive general direction
and assistance. Maintains files, types, creates documents and
performs other administrative duties. Checks clients in and out of
office and provides client general directions and other general
assistance. Verifies client’s demographic information including
address, telephone number, insurance coverage, co-pay amount and
other information. Collects client’s insurance co-payments and
account balances and logs payments. Scans copies of insurance cards
and transfers calls to billing. Manages telephones by turning
phones on and off during posted hours, answers phones, answers
routine questions, routes calls, and returns calls to callers who
have left voicemail messages. Enters client’s demographics,
insurance information, health history, and other client data into
Electronic Health Record software. Ensures clinical staff schedules
are full. Opens and closes building and ensures office is opened
during BHP’s posted hours of service. May distribute
inter-departmental and other mail to BHP locations in Licking
County. May be assigned to work in Licking County or Knox County.
Maintains confidentiality of HIPAA and other confidential and
sensitive information. Maintains the highest level of integrity and
professionalism in all aspects of job performance. Keeps abreast of
current trends and “best practices” in the field. Attends and
participates in required trainings on topics relevant to the job
and to behavioral healthcare. Performs job responsibilities and
maintains all records in accordance with BHP’s policy, procedure
and protocol, and as appropriate to the job, all regulatory
authorities’ accreditation/licensure/certification standards, and
all applicable laws and regulations. Works assigned schedule,
exhibits regular and punctual attendance and works outside of
normal schedule as required. OTHER DUTIES AND RESPONSIBILITIES
Performs other duties as assigned. SCOPE OF SUPERVISION: None
EQUIPMENT OPERATED Computer, telephone, copier, fax, and other
general office equipment; personal vehicle. CONTACTS WITH OTHERS
Clients, staff, applicants, board members, volunteers, community
professionals, general public. CONFIDENTIAL INFORMATION AND DATA
Client medical and financial records and other confidential or
sensitive information. WORKING CONDITIONS Good office working
conditions when working in the office. When working in other BHP
facilities, the employee is exposed to conditions within those
facilities. Possible exposure to inclement weather and traffic
conditions when traveling to and from worksites. Ability to
telework during emergency health related or inclement weather
situations, or as required by management. USUAL PHYSICAL DEMANDS
The following demands are typically used and exhibited by employees
when performing this job’s essential duties and responsibilities,
They are not, and should not be construed to be qualification
standards. Rather, they are illustrated to help BHP and otherwise
qualified employee or job applicant with an ADA disability identify
essential job duties that need to be reasonably accommodated, and
the type of appropriate reasonable accommodation which may be
available which does not create an undue hardship on the employer.
The employee frequently converses verbally with others in person
and by telephone. The employee regularly exhibits digital dexterity
and eye-hand coordination when performing general typing, word
processing, data entry, paperwork and other similar tasks. The
employee frequently sits for extended periods of time, and
frequently walks through various types of environments. Vison
demands include close, relatively detailed vision when using a
computer screen, and performing other tasks. The employee
frequently sits in a vehicle for periods of time while driving to
and from various locations. REQUIRED KNOWLEDGE, SKILLS AND
ABILITIES Knowledge of : standard office practices and procedures;
basic knowledge of HIPAA practices; telephone system operation
procedures. Ability to: understand and follow general instructions;
exhibit a pleasant public manner and telephone etiquette; maintain
accurate and complete work records; accurately post information in
computer system; develop and maintain effective working
relationships with co-workers and other job contacts; demonstrate
respect and sensitivity for cultural and personal differences;
contribute toward building a positive and productive team working
environment; maintain confidentiality of confidential and sensitive
information; consistently exhibit job competency, ethical conduct,
integrity and trustworthiness; embrace and effectively adapt to
organizational change; exhibit behavior and conduct consistent with
BHP values and policies. Skill in: verbal and written
communication; customer service; operating general office
equipment; applications of job software programs including
Electronic Health Record software, Microsoft Office Suite, and
other job related software; filing documents in alphabetical,
numerical and subject order. QUALIFICATIONS Applicable laws or
regulations require that employees assigned to some jobs attain a
specific level of education, experience, or training, and license
or certification. For other jobs, a combination of various levels
and types of education, experience, training, and license or
certification may qualify a person to perform essential duties of
this position. Qualifications specified for this position are:
Education, Experience and Training High School Diploma or GED with
one to three years of office administration experience. Licenses or
Certifications None
Keywords: BHP of Central Ohio, Elyria , Support Staff Specialist / Urgent Care-K, Administration, Clerical , Mount Vernon, Ohio
