Patient Service Representative- Central Ohio Medicine
Company: Central Ohio Primary Care - Employees
Location: Columbus
Posted on: February 17, 2026
|
|
|
Job Description:
Job Description Job Description The Patient Service
Representative is a key point of contact for patients and provides
patients and guests with a positive customer service experience
from start to finish during their visit. Full Time/Benefits
Eligible Monday- Thursday - 8:00am-4:30pm, Friday - 8:00am-4:00pm
Columbus, OH Essential Duties and Responsibilities: Ensure patients
have a positive experience during their visit, whether in-person,
telehealth and/or over the phone. Communicate regularly with
clinical staff to ensure patients and office needs are met.
Collaborate with team to create a positive patient experience.
Greet patients and complete established check-in procedures upon
arrival. Responsible for registration, including data entry of
patient information and insurance verification. Collect copays,
deductibles and/or outstanding balances. Responsible for checking
patients out and scheduling follow up appointments and
communicating necessary items at time of check out. Answer phone
calls and email inquiries from patients and COPC administrative
departments in a timely manner; direct or escalate inquiries when
needed. Contact patients for appointment reminders or scheduling
purposes. Complete clerical tasks including but not limited to
distributing mail and reports, filing, scanning, scheduling, data
input, management of electronic fax inbox and general support to
all office personnel. Ensure confidentiality of patient data and
stay up to date with HIPAA regulations. Working patient portal with
potential to rotate to the front office working check-in and
check-out. Referrals EPIC Duties Qualifications: Experience,
Education, Licensures & Certifications Preferred: 1 year of
administrative experience in a healthcare related setting Required:
High School diploma or GED; or at least six (6) months customer
service or healthcare experience Knowledge, Skills & Abilities
Excellent interpersonal and verbal communication skills; as well as
interpersonal relationship building abilities; Strong
organizational and written communication skills; Ability to
multi-task, prioritize, manage time effectively and respond timely
to patients and/or visitors; Strong knowledge of HIPAA guidelines
and understanding of patient privacy and ability to demonstrate a
high level of confidentiality; Ability to work independently and in
a team environment; and able to lead by example; Excellent computer
skills, knowledge of Microsoft programs, and understanding of
Electronic Health Record ( EHR systems)
Keywords: Central Ohio Primary Care - Employees, Elyria , Patient Service Representative- Central Ohio Medicine, Administration, Clerical , Columbus, Ohio
