Servicing Specialist (Government, GNMA)
Company: A&D Mortgage
Location: Birmingham
Posted on: April 1, 2026
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Job Description:
Description AD Mortgage is a leading nationwide mortgage lender
with over 20 years of experience delivering residential and
commercial loan solutions. With a team of 500 professionals across
the U.S., we proudly provide A service in more than 45 states. Our
success is driven by innovation, collaboration, and a commitment to
excellence. Overall Responsibility: Perform a variety of Loan
Servicing functions in connection with Commercial and Residential
government mortgage loans. Processing and continued maintenance of
mortgage loan accounts. Set up initial accounts for newly approved
loans, serve as a direct contact for borrowers with questions or
concerns, and implement automatic payment arrangements Prepare
payoff demand statements, image documents, generate billing
statements, year end forms etc. Initiate appropriate actions for
delinquent or nonperforming accounts and oversee the final closeout
process for satisfied loans. Key Responsibilities: Responsible for
servicing operations and oversight of a contract subservicer Input
and verify loan data on all loans. Input and verify escrow
information, which includes, but is not limited to, PMI, Insurance
(hazard, flood, Master (Condo/Association)), and taxes (county,
city, mud, school, etc.). Verify escrow payment information by
running a trail escrow analysis. Verify flood certificate
information. Input and verify Legal Descriptions. Check
adjustable-rate mortgage (ARMS), and other structured loan types.
Generate and upload loan documents in the system Perform research
and follow-up on outstanding problems. Cross train in all loan
boarding tasks Perform additional duties as assigned. Respond to
all follow-up communication in a timely manner. Communication
should leave the impression with others that you are being as
proactive as possible. Always communicate professionally and
respectfully. Adherence to Performance Reviews Recommendations as
established and implemented company wide. Complete all Continuing
Education requirements as announced and implemented company wide.
Qualifications Minimum 3 years’ hands on experience servicing
Ginnie Mae Loans (GNMA). Knowledge with loss mitigation and
bankruptcy and foreclosure timelines. Sound judgement, problem
solving and decision-making skills. Possess strong personal
computer skills including experience in Microsoft Windows, Excel,
Word, and Outlook. Excellent communication skills, both verbal and
written. Enthusiasm for providing customers with the best possible
service. What We Offer | Career and Culture Company Culture:
Inclusive, supportive company culture where you are not a number,
but a voice that's heard and brings value. Growth Path: Defined
paid training and clear pathways for career development. Benefits:
Comprehensive benefits package including PTO, sick days, paid
volunteer hours, medical, dental, vision insurance, and 401(k).
Join Us: Click on the following links to explore our social media
to get a sense of our rich corporate culture: YouTube Instagram
TikTok We are an equal opportunity employer and value diversity at
our company. We do not discriminate on the basis of race, religion,
color, national origin, sexual orientation, age, marital status,
veteran status, or disability status. We will ensure that
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform crucial job functions, and to receive other benefits and
privileges of employment. Please contact us to request
accommodation.
Keywords: A&D Mortgage, Elyria , Servicing Specialist (Government, GNMA), Accounting, Auditing , Birmingham, Ohio
